Title:  Customer Collaboration & Demand Planning CPFR Head

Are you driven by customer satisfaction and collaborative excellence? Step into the role of :   Customer Collaboration & Demand Planning Head and become a key player in shaping commercial success. You’ll partner across Order Management and Demand Planning to optimize processes and forecast accuracy, while leveraging CPRF to guide strategic decisions.

Your insights will fuel daily sales target alignment, monthly Sell In & Sell Out projections, and the effectiveness of commercial plans. By integrating customer feedback, benchmarking with suppliers, and working closely with distributors like Dicarina, Codisa, and Unisuper, you’ll ensure seamless execution and long-term resolution of customer concerns—all while delivering value that meets expectations and drives growth.

This is a hybrid role if located in Guatemala City.

A Taste of What You’ll Be Doing

• Operational Synergy & Forecasting: Collaborate with Order Management and Demand Planning teams to streamline operations and enhance forecast accuracy through IBP processes.
• Customer Experience Monitoring: Track customer satisfaction metrics such as Advantage and NPS, ensuring programs and procedures align with expectations.
• Insightful Reporting & Analysis: Deliver fluent, data-driven reports that support strategic decision-making and highlight commercial performance.
• Sales Target Optimization: Monitor daily sales targets and drive cross-functional decisions to meet commercial goals.
• Sell In & Sell Out Visibility: Provide monthly projections to enhance company-wide visibility and planning accuracy.
• Commercial Plan Effectiveness: Evaluate plan accuracy, elasticity, and trends to ensure alignment with market dynamics.

We’re Looking for Someone With

• 2 Years’ experience in Customer Service Area
• 3 Years’ experience in Demand & Logistic / Distribution area
• CPFR and Order Management Knowledge
• Advance Knowledge of Excel & desirable Access
• Knowledge on Customer Development.
• Experience working with Modern & Traditional Trade Customers.
• Fluent English

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

What does it take to be the best? Someone like you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.