Title:  IT Service Manager

As an experienced IT Service Manager, you'll possess the ability to deliver standard services while ensuring compliance with ITIL best practices. You'll be at the helm of service delivery operations, ensuring they align with the organizational goals of our European business while upholding service quality according to all service agreements (including those with 3rd parties) and internal policies. Based at our Media City office in Manchester, this hybrid role allows for flexibility with three days spent in-office each week. You'll closely collaborate within a core team of four and report directly to our Corporate Business Solutions Director.

This role extends beyond Europe, contributing to the strategic direction of global IT Services at Kellanova. You'll lead and collaborate with diverse teams spanning IT, business, and 3rd Parties, tackling complex challenges and refining processes and solutions. Your role holds significant business-critical responsibility, impacting the organization at its core. Engaging in cross-functional collaboration and working alongside a global team presents numerous opportunities for both local and global growth and development. And that's not all – enjoy a comprehensive benefits package, including two annual bonuses, an annual car allowance, summer working hours, and complimentary snacks showcasing the very brands we proudly represent.

A Taste of What You’ll Be Doing

• Service Transition Management: Lead seamless transitions of service requirements into live environments, minimizing disruptions.
• Process Optimisation: Streamline essential processes for efficient managed service delivery.
• Asset Management: Ensure effective life cycle management of IT assets, maintaining compliance and cost-effectiveness.
• Incident and Problem Resolution: Implement strategies for timely resolution of incidents and problems, preventing recurrence.
• Stakeholder Communication and Performance Reporting: Facilitate strong stakeholder management through clear communication and provide insightful performance reports for continuous improvement.

We’re Looking for Someone With

• Experience in a similar IT Service Manager role.

• ITIL Certification (V4 preferred)
• Broad understanding of current technologies, particularly SAP
• Business acumen: how IT service aligns with business goals
• Proficiency in IT process management

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back to you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email European.Recruitment@Kellanova.com.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

The future is full of flavor at Kellanova.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.