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Date:  Apr 20, 2024
Job Req ID:  17267
Category:  SupplyChain/ Operations
Country/Region:  GB
City:  Salford
Workplace:  Hybrid

Title:  Customer Service Associate




Looking for a vibrant workplace with an emphasis on teamwork and collaboration?  If so, you’ve come to the right place!  As a CUSTOMER SERVICE ASSOCIATE in our MEDIA CITY, MANCHESTER, on a 12 month fixed term basis, we’ll be looking to you to support the endtoend order management process for the Kellanova organization in support of the MENAT Supply Chain Team’s strategic objectives.


Your role will be based from our office in Media City, Salford on a Hybrid basis.  This is a 12 month fixed term contract role.


What We Offer


  • 25 Days Holiday plus 8 Bank Holidays
  • 53rd week payment (an extra weeks pay in Dec)
  • Annual bonus circa 6% based on performance
  • Market leading pension
  • Flexible Hybrid working (2 days working from the office)

A Taste of What You’ll Be Doing


  • Serve as a single order management point of contact for assigned customers and sales teams. 
  • Manage fulfilment of customer orders to ensure consistent and reliable performance.  
  • Manage the customer order process and interaction from order placement to order receipt. 
  • Perform analysis and communications to reduce/eliminate pricing discrepancies, OS&D, and returns. 
  • Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel. 
  • Facilitate order management problem resolution including order hold/release, EDI/Invoicing issues, Pricing issues.   
  • Manage credit risk and order hold decisions.  
  • GAAP, SOX and audit requirements 
  • Trend analysis to drive continuous improvement related to order management processes and systems. 



Your Recipe for Success


  • Experience in Supply Chain customer service/logistics/planning
  • Customer relationship management experience 
  • Computer skills, including experience with SAP, ERP systems and MS Office 
  • Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.   
  • Excellent verbal and written communication skills      
  • Deep analytical and problemsolving skills 
  • Strong negotiation and decisionmaking skills


What’s Next

After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellanova interview.


If we can help you throughout the application or hiring process, please email

We’re proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information.


About Kellanova


Kellanova is a leading company in global snacking, international cereal and noodles, plant-based foods, and North America frozen breakfast, and a portfolio of iconic, world-class brands, including Pringles, Cheez-It, Pop-Tarts, Kellogg’s Rice Krispies Treats, MorningStar Farms, Incogmeato, Gardenburger, Nutri-Grain, RXBAR, and Eggo. We also steward a suite of beloved international cereal brands, including Kellogg’s Frosties, Zucaritas, Special K, Krave, Miel Pops, Coco Pops, and Crunchy Nut, among others.

To become part of our story requires a commitment to a team that demands the best you’ve got to give. In return, you get to make a meaningful contribution towards how we shape the future, ensuring better days for our planet, our people and our communities. We strive to create a world where people are not just fed but fulfilled and a workplace where everyone is empowered to be their true selves.


We’re results oriented and we ask you to live up to the best you can be. This means you’ll be excited and afraid of the opportunities all around you in equal measure. We’re passionate and incredibly proud of our inclusive culture that balances understanding, accountability and challenge at every step of your journey, for as far as you want to progress. It’s the challenge of a high-performance culture combined with a team first mentality that drives us all forward and brings us closer together.  We can be tough, but we’re always kind. We’re at our best when we push each other to become better, recognising and rewarding greatness along the way.


At Kellanova, we are committed to Equity, Diversity, and Inclusion (ED&I), uplifting each other and embracing our differences to achieve our common goals. Our focus on ED&I enables us to build a culture where all employees are inspired to share their passion, talents, ideas, and can bring their authentic selves to work. Learn more here. We’re a foundation member of the Leading Executives Advancing Diversity (LEAD) Network, dedicated to meaningfully accelerating gender parity and driving inclusion in the European retail & Fasting-Moving Consumer Goods value chain. We’re proud that we’ve reached 50:50 gender parity for all leadership roles ahead of our 2025 target.


There’s a seat for everyone at our table. It’s up to you to make yours count.


So, Make It Happen

-Kellanova Recruitment

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