Title: Order Management Analyst

Description:

Are you detail‑oriented and passionate about delivering exceptional customer service? Join our team as a Customer Order Management Associate, where you’ll oversee the end‑to‑end process of purchase orders, ensuring accuracy, on‑time deliveries, and seamless collaboration across departments.

This is an On Site role, located in Querétaro, México.

A Taste of What You’ll Be Doing

Manage Purchase Orders: Process and validate ~68,000 orders annually, ensuring inventory availability and system accuracy.
Deliveries & Logistics: Coordinate ~68,000 deliveries per year across 980 delivery points and 120 national routes.
Customer Service Excellence: Achieve 98% service level and 99% on‑time delivery with zero incorrect cancellations.
Cross‑Functional Collaboration: Work closely with Credit & Collections, Transportation, Operations, and Demand Planning to guarantee smooth invoicing and distribution.
Data & Reporting: Track and report service KPIs, cancellations, and customer rejections to drive continuous improvement.

We’re Looking for Someone With

Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or related field.
Intermediate Excel skills; SAP knowledge desirable.
Basic understanding of transportation, inventory, and warehousing.
Strong communication skills, service orientation, and ability to work under pressure.
Flexibility to work extended hours, weekends, and holidays when required.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

What does it take to be the best? Someone like you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

Need assistance throughout the application or hiring process? Email LA.reclutamiento@kellanova.com