Title:  Analyst, GBS STP Help Desk

Jr Source to pay Help Desk Analyst

Are you passionate about data and ready to drive impactful decisions? Join our Business Intelligence team as a Jr Source to pay Help Desk Analyst You’ll be responsible for supporting internal users with invoice and payment-related inquiries, managing help desk tickets, ensuring timely follow-up, and contributing to process efficiency through accurate reporting and strong customer service.

A Taste of What You’ll Be Doing

• Primary contact for inquiries: Serve as the first point of contact for both internal users and external vendors regarding invoice and payment-related queries, ensuring smooth operations for the entire Purchase to Pay (PTP) team.
• Customer service and communication: Deliver excellent customer service by answering all Help Desk calls, responding to emails and tickets from top-level users within 48 hours, and effectively managing communication to provide timely, helpful resolutions.
• Invoice support and troubleshooting: Assist with posting invoices in the xsuite tool to resolve specific issues or requests from users or suppliers. This includes tax-related validations and managing invoice modifications such as moving, adding, or removing records.
• Ticket management: Monitor ticket logs daily, create and escalate second-level tickets appropriately, and maintain accurate records of all received, handled, and escalated requests for accountability and continuous improvement.
• Daily reporting and performance tracking: Generate and share daily reports tracking Help Desk activity, including calls and tickets received, attended, missed, or escalated, ensuring transparency and identifying trends for service optimization.

We’re Looking for Someone With

• Bachelors degree in finance, administration or accounting
• Previous experience in customer service areas
• Intermediate level of English (capable of speaking and understanding)
• Strong customer service skills
• Intermediate Microsoft Office skills

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

What does it take to be the best? Someone like you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.