Title:  IT Temp

                                                IT Consultant

Title: IT Consultant

Function & Business Unit: IT

Location: Chon Buri, Thailand

Reports to: Assistant Manager, IT Infrastructure

Global Level: GL1

This on-site IT Support role is based in Kellanova Thailand, where you’ll work closely with the Onsite IT Lead to ensure smooth day-to-day IT operations across the business. You’ll provide technical support to end-users, manage IT assets and service requests, and help maintain system reliability and performance. The role is part of a collaborative regional IT infrastructure team, known for its strong partnership with cross-functional teams and proactive problem-solving culture. You’ll be involved in both daily support and longer-term infrastructure projects that directly impact business efficiency.

This position offers exciting opportunities to gain hands-on experience with regional infrastructure projects, system upgrades, and service delivery improvements. You’ll have the chance to work closely with senior IT leaders and regional teams, enhancing your exposure to enterprise-level IT operations and cross-country collaboration. High-performing individuals can grow into specialized infrastructure or IT management roles within the regional IT function. The role also offers unique development opportunities through project participation, mentorship from experienced IT leads, and involvement in initiatives that shape the company’s digital strategy.

A Taste of What You’ll Be Doing

• Assist the onsite IT lead to provide day-to-day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently. 
• Assist the onsite IT lead all IT asset management, inventory related to the IWPS domain
• The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.
• Have experience in: User account management in windows based Active Directory systems
• Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within Kellanova Thailand
• Assist the onsite IT lead works closely with all levels of function colleagues to communicate and resolve systems issues in each functional area
• Assist the onsite IT lead to proactively managing and/or participating in various IT-related projects
• Assist the onsite IT lead to periodic performance system (performance, usage, traffic, reliability, fault & failure, backup status, DR status, patch, security violation and so on) and inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary 
• Assist the onsite IT leads in completing action plans for their recommendations in a timely manner
• Troubleshoot and recover the issues of network, firewall, servers, and security
• Make sure all IT related work is done in compliance with company’s policy.
• Assisting the onsite IT lead in maintaining IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.
• Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.
• Assist the onsite IT lead in any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers. 

Work Environment

• Work is performed in typical office environment including normal work activities.
• Role is in Chonburi – Thailand as primary location
• Beyond office, some work activities will be expected on the shopfloor, warehouses and/or SCM related facilities (3PL sites) as when required
• This position requires regular attendance and punctuality in accordance with Company policies.  Additionally, the ability to interact well with other employees and work after hours, as necessary, is required. 

We’re Looking for Someone With

• Minimal Diploma in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 1-2 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.
• Significant computer literacy including understanding of information services related technologies and ITIL lifecycle. 
• Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.
• Able to communicate effectively in English (both oral and written) and other languages will be an advantage.
• Possess past work experience in manufacturing environment will be added advantage
• Service oriented attitude and act within IT policy principle
• Base Technical Skill:
• Windows 10 & 11
• Windows Server 2012 and newer
• Microsoft 365 suite
• Antivirus Technologies
• Cisco Network Technologies
• Microsoft Enterprise and collaboration tools such as Teams & SharePoint Online
• Android OS based Scan Gun Technology
• Microsoft Teams Meeting Room VC Solution

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email INSERT RECRUITMENT EMAIL.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process

You can learn more at www.futureofsnacking.com , and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

About Kellanova AMEA

Home to 75% of the world's population and contributing to 50% of the global GDP, the AMEA region represents a vast and promising market for Kellanova. This region provides an extensive geographic presence and holds substantial growth potential, especially considering our diverse portfolio spanning multiple categories.

AMEA is strategically positioned for growth, positioning itself to become a prominent player in the snacking industry while maintaining a steady trajectory of cereal growth. As we expand our product offerings, reach new geographic horizons, and increase investments in emerging markets within AMEA, you have the opportunity to become an integral part of a dynamic and forward-thinking organization. We are deeply committed to investing in our people and enhancing our capabilities to deliver value to our stakeholders.

The best brands. The best people. The best you.

Let’s shape the future of snacking.

What does it take to be the best? Someone like you

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.