Title:  Customer Service Associate

Are you ready to be part of an inspiring and high-performing team while driving operational excellence? Join Kellanova as a Customer Service Associate, where you will play an essential role in managing customer orders. This hybrid position, based in our Netherlands office in 's-Hertogenbosch, involves overseeing order management, communicating supply chain issues to customers, and collaborating with internal departments to ensure outstanding service. This is a 12-month contract, starting as soon as possible, where you will be part of the Customer Services Logistics Benelux Team.

A Taste Of What You’ll Be Doing 

• Ensure Optimal Results - You will deliver consistent and proactive order management and customer service support to Vendor Managed Inventory customers, while also managing orders for other Benelux customers.
• Analysis - Analyze trends, conduct root cause analyses, and develop solutions to address customer logistics, order fulfillment, and transportation issues, while also identifying continuous improvement opportunities.
• Maintain Customer Satisfaction - You’ll provide timely updates to customers throughout the order management lifecycle, including information on projected service levels, delivery delays, and product shortages, while confirming the availability of alternative delivery slots and product substitutions.
• Collaboration Is Key - Collaborate efficiently with upstream and downstream functions, as well as third-party service providers, to ensure accurate and timely order processing, implementing corrective actions when necessary.

We’re Looking for Someone With 

• University Degree or equivalent in Supply Chain, Business, Engineering, or related field
• A first experience or an internship in a Supply Chain, Logistics or Customer Success Associate role
• Experience working in a shared service, process driven or service center environment for a multinational organization, working with colleagues internationally
• Proficiency with ERP systems (e.g., SAP) and Microsoft Office with an Excel advanced level
• You speak both Dutch and English

What’s Next 

 
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer. 

Need assistance throughout the application or hiring process? Email European.recruitment@Kellanova.com 

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information. 

Get to Know Us 

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands includes Pringles, Cheez-It, Pop-Tarts, Squares, Special K, Tresor, Frosties, among others. 

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together. 

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work. 

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.   

We’re on a journey to be the best. You coming?