Title:  Analyst, Customer Service

Join Kellanova’s Global Business Services (GBS) team as a Customer Service Analyst and play a critical role in ensuring seamless execution of the end-to-end Order to Delivery (OTD) process. We’re looking for someone who brings a keen eye for detail and a drive for excellence to help us deliver top-notch service to our customers and partners.  This position is hybrid, working 5 days a month in our Grand Rapids, MI office.

At GBS, our focus is on improving processes, saving the company time and money, and supporting Kellanova!  Plan on getting recognized and rewarded for your hard work.  With multiple work streams and teams to collaborate with and learn about, you’ll thrive in our dynamic work environment.

A Taste of What You’ll Be Doing

• Customer Service & Collaboration – Build strong relationships with internal and external stakeholders, including senior leadership, to identify trends, analyze root causes, and implement solutions that reduce transportation challenges. Collaboration and communication are key to driving success.
• Problem Resolution – Take ownership of resolving OTD issues such as order holds/releases, EDI errors, and pricing discrepancies. Ensure consistent and accurate execution by adhering to compliance standards—including GAAP, SOX, and audit requirements.
• Continuous Improvement – Champion innovation by identifying opportunities to enhance efficiency, reduce costs, and improve service delivery. Contribute to achieving and sustaining best-in-class performance within a strong internal control framework.

Your Recipe for Success

• High School Diploma or GED
• Proven experience in customer relationship management
• Proficiency in ERP systems and Microsoft Office Suite
• Strong understanding of order to delivery and customer service operations
• Excellent verbal and written communication skills
• Strong analytical thinking and problem-solving abilities
• Confident decision-making and negotiation skills

Compensation

The annual salary range is $46,000 - $60,375, which is based on various factors such as location, experience and skill. Discretionary bonuses based on company and individual performance are also available.

What’s Next

Applications for this position will be accepted through December 3rd, 2025. After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer. All applicants must have permanent legal authorization to work in the United States. Kellanova does not sponsor employment visas for this role.

Need assistance throughout the application or hiring process? Email USA.Recruitment@Kellanova.com.

Benefits include medical, dental, vision, life, accidental death & dismemberment insurance, employee assistance program, short-term disability coverage, and long-term disability insurance. Also, voluntary income protection benefits such as supplemental life, accident as well as a 401(k) plan with company contributions is available. Part-time employees may have access to benefits on a pro-rated basis. See KellanovaTotalHealth.com for more information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.