Title:  Senior Customer Service Manager

Are you passionate about driving continuous improvement, optimizing supply chain processes, and creating exceptional customer experiences? Join Kellanova as a Senior Customer Service Manager, where you'll play a key role in transforming the way we operate across Customer Service & Logistics.

In this role, you'll lead strategic improvement initiatives, drive Lean thinking across the organization, and collaborate with cross-functional teams to deliver operational excellence. You'll work closely with Logistics, Manufacturing, Finance, Sales, and Customer Service teams to enhance performance, improve efficiency, and support sustainable supply chain practices.

A Taste of What You'll Be Doing

Driving Continuous Improvement

Lead the implementation of Lean methodologies across customer service and logistics processes, identifying opportunities to eliminate waste, streamline workflows, and improve operational performance. You'll champion a culture of innovation and continuous improvement throughout the organization.

Leading Strategic Projects

Develop and manage key improvement initiatives, ensuring clear objectives, strong project governance, and effective resource allocation. You'll monitor KPIs, identify opportunities for optimization, and drive actions that deliver measurable business results.

Enhancing Cross-Functional Collaboration

Partner with stakeholders across Supply Chain, Manufacturing, Finance, Sales, and Customer Service to improve end-to-end processes and support the efficient execution of key business priorities.

Creating Best-in-Class Ways of Working

Support the development and implementation of standardized processes within CS&L, enabling consistency, efficiency, and continuous learning across teams.

Supporting Sustainable Logistics Excellence

Collaborate with logistics and transportation partners to optimize transportation processes, improve supply chain efficiency, and identify opportunities to reduce environmental impact through smarter ways of working and digital solutions.

Building Strong Partnerships

Develop and maintain effective relationships with internal and external stakeholders, including carriers, suppliers, and business partners, ensuring alignment on priorities and successful delivery of shared objectives.

We're Looking for Someone With

• Bachelor's degree in Supply Chain, Logistics, Business, Management, or a related field.
• Experience in Customer Service, Logistics, Transportation, Supply Chain, or Operations environments.
• Strong project management and continuous improvement mindset.
• Knowledge of transportation processes, regulations, and supply chain operations.
• Experience working with ERP systems such as SAP and Transport Management Systems (TMS).
• Strong analytical and problem-solving skills, with the ability to translate data into actions combined with excellent stakeholder management and communication skills.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Need assistance throughout the application or hiring process? Email European.Recruitment@Kellanova.com

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.