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Date:  Apr 1, 2024
Job Req ID:  18018
Category:  Bus. Unit Lead & Admins
Country/Region:  NZ
City:  Auckland
Workplace:  Onsite

Title:  Office & Customer Service Administrator


The name might be different, but our portfolio of iconic, world-class brands remains the same including Pringles, Pop-Tarts, LCMs, Nutri Grain, Corn Flakes, Coco Pops, Special K, among others. Our purpose drives what we do, to create better days and a place at the table for everyone through our trusted food brands. 


Reporting to the General Manager for NZ, the role of Office and Customer Service Administrator plays a pivotal role in the day-to-day operations for our NZ business. This is an exciting, varied role that will not only see you providing day to day administrative and customer service support but also spearheading our charitable and volunteering initiatives in line with our Better Days promise.
Key responsibilities include:

  • Based on our reception desk, greet all visitors to the office as well and manage deliveries.  
  • Maintain the operational efficiency of the office including ordering office supplies and managing any third-party maintenance contractors.
  • Provide direct administrative support to the General Manager for NZ including diary management, travel arrangement and expense processing.
  • Perform end to end order processing for Specialty customers, liaising with the Key Account Manager for Specialty and ensuring exceptional customer experience. 
  • Review all overhead invoices, working closely with the relevant internal stakeholders to ensure accuracy and maintain the overhead tracker. 
  • Champion Kellanova’s “Better Days” philosophy, managing all charitable donations as well as organising all volunteering activity across New Zealand. 


We’re looking for someone with the following skills, experience & attributes:

  • Previous experience working within an administrative role. 
  • Strong organizational skills with ability to prioritise a range of varied tasks. 
  • Excellent written and verbal communication skills with a customer centric mindset.
  • A can-do attitude, possessing the ability to complete all tasks efficiently and accurately whilst identifying improvements to the way in which we work. 
  • Proficient using Microsoft Office programmes such as Word, Excel and Outlook. 
  • Previous experience using SAP would be an advantage but not essential. 



More About Kellanova & our Employee Benefits:

Kellanova is a leading company in global snacking, international cereal and noodles, and plant-based foods.  With a portfolio of iconic, world-class brands including Pringles, Pop-Tarts, we manufacture a range of cereals including Nutri-Grain, Coco Pops, Cornflakes, Rice Bubbles, Special K, among others. 


Our ANZ region has a significant opportunity to unleash the potential from Kellanova’s global snack brands, while remaining committed to providing Australian and New Zealand consumers with the cereal brands that they have enjoyed for almost 100 years.  


Our Total Health benefits is a holistic program that covers Physical, Financial, Emotional and Social health.  Our benefits are varied, with offerings to suit everybody at every stage in your life – they include a well-being allowance, 3 x ‘Being at your best days’ annually (which are three days of leave to focus on your well-being), paid parental leave, half-day Fridays all year-round, plus many more!


As an individual you can grow and develop your career with the support of your Manager and development programs.  The benefit of a global organisation is you can take your career off-shore.


At Kellanova, we are committed to Equity, Diversity and Inclusion (ED&I), uplifting each other and embracing our differences to achieve our common goals.  Our focus on ED&I enables us to build a culture where all employees are inspired to share their passion, talents, ideas and can bring their authentic selves to work.


Kellanova is an Equal Opportunity Employer that aims to provide an inclusive work environment involving everyone and embracing the diverse talent of its people.





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